Customer Care Portal
Our customer care portal strategically aligns people, processes, and technology to offer your business a competitive edge in a customer-centric industry.
| Real-Time Order Tracking | Real-Time Order Management | Account Status |
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| Logistics Tracking | Inventory Management | Integrated Reporting |
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Our Customer Care Portal
Arizona Corrugated Container has built its business around creating a successful customer-centric strategy and delivering an unmatched customer experience. Utilizing web-based access, our Customer Care Portal leverages the power within EnCore and extends it to your customers through a simple and intuitive interface.
Customers love to do business with suppliers who make it easy. Empower your customers to quickly request quotes, place re-orders, check order status, and perform accounting inquiries from their own device at their convenience. 24/7 access ensures that your customer’s third shift can connect with your business at all hours, virtually extending the hours of your front office staff.
By removing customer service-related tasks from your front office and sales staff, you can refocus them and allow them to sell more. Provide your customers the ability to easily access critical information when it is convenient for them and see how it moves you ahead of the competition.
For Self-Service Customers
- Reduce phone calls and emails to sales and CSRs allowing them to quote faster and book orders faster for the customer and handle the more difficult tasks for the customer faster. Simple answers can be handled by the customer online or via app 24/7.
- Provide a digital storefront
- Service online client needs
- Deliver real-time, immediate answers
- Provide 24/7 digital access
- Transform CSRs to in-house Sales
- Improve Close Rates
- Strengthen Your Brand
- Create a Barrier to Competitive Entry
- Enhance Customer Stickiness
- Request quotes
Compatible with iPhone and Android devices, your customers can simply download the Customer Care Portal mobile application for access anytime from anywhere. Integrated with EnCore, they can check in on inventory and shipment status, place re-orders with approvals, and initiate RGAs.
